Support Policy Page

1. The procedure for participating in FSP (including the manner of opting out of FSP and the terms of any relevant free trial periods) shall be communicated separately in writing.

2. FSP Sellers may receive marketing support from Shopee as agreed from time to time, including but not limited to inclusion in Shopee online advertising and marketing materials such as the FSP homepage banner, FSP microsite and/or FSP item labels for FSP Items. For the avoidance of doubt, any marketing support shall be offered at the sole and absolute discretion of Shopee.

3. Shopee charges a fee for all items successfully sold by FSP Sellers on the Site (“FSP Service Fee”). The FSP Service Fee is borne by the FSP Seller, and is calculated according to the method and the rates as notified to such FSP Seller from time to time on the Site or via email. The  FSP Service Fee is subject to GST (“Shopee FSP Tax Amount”), and the FSP Seller is responsible for such Shopee FSP Tax Amount.

4. The FSP Service Fee applies to all orders for FSP Items, with the exception of cancelled orders and returned/refunded orders. For the avoidance of doubt, the FSP Service Fee shall be charged on all orders placed during the FSP Period, even if the transaction for such order is  completed after the expiry of the FSP Period.

5. Shopee reserves the right to, upon its sole discretion, waive the FSP Service Fee, subject to any terms and conditions that may be determined at the sole and absolute discretion of Shopee, and that may be communicated separately by Shopee to the FSP Sellers.

6. Following the successful completion of a transaction, Shopee shall deduct the FSP Service Fee from the Buyer’s Purchase Monies, and remit the balance to the FSP Seller in accordance with Section 11.2 of the Terms of Service. Shopee shall issue receipts or tax invoices for the FSP  Service Fee paid by the FSP Seller on request.

7. For the avoidance of doubt, the FSP Service Fee and FSP Tax Amount under this FSP Terms of Service applies in addition to the Transaction Fee and Tax Amount under the Terms of Service.